Privacy Policy

Last updated: 10th September 2025

At Pet Zone, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Pet Zone is a brand name of Shriyan International Ltd. We are registered as a Data Controller with the Information Commissioner's Office (ICO). You can view our official registration certificate by clicking here: ICO Registration Certificate. We will never sell or rent your personal information for marketing purposes.

1. What Information Do We Collect and Why?

We collect various types of information to provide and improve our services to you. We only collect information that is necessary for our business operations.

• Contact & Personal Details:

  • Name, Billing Address, Delivery Address, Phone & Mobile Number, Email Address: This information is essential for us to process and fulfill your orders, returns, exchanges, and refunds. We use your phone and email to provide updates about your order, including dispatch notifications and delivery information from our couriers. This also helps us to detect and prevent fraud.

  • Communication Records: We keep a record of your communications with us (via phone, email, contact form, or social media) to ensure we can provide the best possible customer service and resolve any queries you may have quickly and efficiently.

• Payment Details:

  • Credit/Debit Card details or PayPal information: We collect this information to complete your purchase. For your security, we do not store your full card details. Payments are processed by highly reputable, secure third-party payment gateways. This information is also used to process any refunds.

• Account & Usage Data:

  • Login Credentials & Purchase History: This information is essential for managing your account, allowing you to access your order history, and for us to assist you with any post-purchase queries. It also enables us to inform you of product recalls or significant product changes.

  • Favourite Product Details: We keep this information to help you navigate our site and find products you love more quickly. You are in full control of this data.

  • Device & Usage Data: We collect your IP address, browser type, pages visited, and other usage data to analyze site traffic, improve our website, and enhance your shopping experience.

• Marketing & Communication Preferences:

  • We will only send you exclusive offers, discount vouchers, and new product information via email if you have opted in to receive them. You can manage your preferences on your account page or by using the 'unsubscribe' link in any of our marketing emails.

2. Cookies & Tracking

We use "cookies" and similar tracking technologies to enhance your experience on our site. These small pieces of information are stored on your device and help us to:

• Remember your preferences and items in your shopping cart.

• Analyze site traffic and customer behaviour.

• Deliver relevant advertisements.

For more information, please see our separate Cookie Policy.

3. Third-Party Sharing

We do not sell your personal data. We only share information with third parties when it is necessary to complete a transaction or provide a service to you. This includes:

• Payment Processors: To securely complete your financial transactions.

• Shipping Carriers: To deliver your orders to the correct address. We only provide the necessary information (name, address, and contact details) for delivery.

• Marketing Platforms: To send newsletters and analyze the effectiveness of our marketing campaigns (e.g., Google Analytics).

• Legal Authorities: We will share your information when required by law or to protect our rights, property, or safety.

4. Data Security

We implement industry-standard security measures, including SSL encryption and secure servers, to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to keep your login credentials confidential.

5. Your Rights

You have the following rights regarding your personal data:

• Right to be Informed: You have the right to know how we use your information, which is outlined in this policy.

• Right to Access: You can request a copy of the personal information we hold about you.

• Right to Rectification: You have the right to have any inaccurate or incomplete information corrected. You can do this by contacting us or by updating your details on your account page.

• Right to Erasure ('Right to be Forgotten'): You can ask us to delete your personal data from our systems. However, we may be required to retain certain information for legal or business purposes (e.g., purchase history for potential product recalls or legal claims).

• Right to Object: You have the right to object to us processing your personal data for marketing purposes. You can opt out at any time.

6. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us immediately to have it removed.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We will notify you of any significant changes via email.

8. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:

• Email: info@petzone.org.uk

• Legal Company House Registered Name: Shriyan International Ltd.

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@petzone.org.uk